Frequently Asked Questions
If the short course subsidy is more than the cost of the course, what do we do with the surplus money?
Please contact CITB directly for assistance.
How do we claim a regional allowance for courses?
This functionality is not yet fully automated in FundHub. Please contact CITB directly for assistance.
Will a Statement of Attainment or Completion and course date mismatch be an issue?
No. FundHub has been designed to take this scenario into account (i.e. where is an assessment to be completed outside of the classroom).
Can evidence be uploaded in bulk?
This functionality is not included in this release of FundHub. However, it may be considered for future improvements.
Can staff have different access levels?
This functionality is not included in this release of FundHub. However, it is under consideration for future improvements.
How do we find course events easily?
Currently the best way to find a course is to sort by columns. Improvements to search capability may be considered as a future improvement to FundHub.
Can we upload an attendance sheet instead of a Statement of Attainment or Statement of Completion?
No. The evidence provided must reflect successful completion of the course.
Do we have to have a participant CITB number to enrol them or can we search by name or DOB?
Within the FundHub portal you will be able to use the participants name or CITB number to search for them.
What are the course delivery dates?
The course delivery dates are those that apply to classroom learning days only.
Will an interim Certificate be accepted as evidence of completion? Some third party providers can take up to 21 days to receive an SOA
No. The evidence provided must reflect successful completion of the course.
Is my FundHub login the same as our TALAS login?
No. There are different logins required for each system.
Do we need to request extra course allocations when we run out of places?
No. The requirement to request additional allocations has been removed with the implementation of FundHub.
Do all claims need evidence uploaded?
Yes, all claims require supporting evidence to be uploaded. For an ETP delivering accredited training this is a Statement of Attainment.
For an ETP delivering non-accredited training this is a Certificate of Completion/Attendance.
How does an ETP check participant eligibility?
An ETP can check participant eligibility when they register them for an event in FundHub.
An Apprentice or Construction Worker can check eligibility in their own FundHub Profile.
Do we validate employer details?
Employer details can be validated and checked when registering a participant in an event.
How do we quote a subsidised cost to a participant before confirming eligibility?
Participants can check subsidy balance on their individual FundHub Profile.
Once an ETP registers a participant in a course event, FundHub will advise the ETP of the participants available subsidy balance.
You can promote the cost of a course and the available subsidy, however this is subject to availability. If the participant does not have enough Short Course Training Subsidy available at the time of registering, it is your business decision whether you charge the participant the full course fee, or a subsidised fee.
How are reduced subsidies handled?
When a participants has a lesser subsidy amount available in comparison to the usual short course subsidy for a course, the available amount is automatically applied by FundHub. A message will be visible to the ETP on the Course Event to notify of this change.
I can’t reconcile my payment. What should I do?
Use the Claim ID, not the invoice number, to reconcile payments. Check the Paid Claims list in FundHub and match the Claim ID to the Claim IDs in your remittance email. Wait until the status changes to Paid before reconciling.
I created a course event but can’t add participants / participants are not appearing when I try to add them
Check that the participants have valid CITB numbers, are registered in FundHub, and that you are searching with the correct spelling or wildcard (*). If the participant still does not appear, ask the participant to confirm they are registered with CITB before contacting CITB.
My payment is delayed. What should I check?
First check:
- Claim status is “Payment Pending” or “Paid”
- Claim ID matches remittance email
- Payment is processed weekly (may not be immediate)
If you still have not received your payment:
- Contact CITB with your Claim ID
I can’t get my course approved. What should I check?
First check:
- That all required documents are uploaded (endorsements, capability statement, ASQA code)
- The course information is complete
- The correct course type has been selected (new vs existing)
If you are still unable to get course approval:
- Ensure training aligns with CITB eligibility requirements
I can’t submit a short course claim.
First check:
- If the course event has ended as claims only open one day after completion
- That Proof of completion has been uploaded
- That participants are correctly registered in the event
If still cannot submit a short course claim:
- Ensure all attendance records are complete
I entered wrong bank details. What do I do?
If you have not submitted the claim, update your bank details in FundHub before claiming payment. If a claim has already been submitted, is Payment Pending or has been marked Paid, contact CITB as soon as possible with the Claim ID and your organisation details. Check bank details carefully before submitting future claims.
My quarterly admin incentive claim is missing or incorrect.
First check:
- It is automatically generated by FundHub
- Based on approved claims from previous quarter
If incorrect:
- Verify approved claim count in system first
- Contact CITB if calculation does not match records
My payment hasn’t arrived. What should I check?
First check:
- If the claim status is Paid (not “Submitted” or “Payment Pending”)
- That you have matched the Claim ID, not invoice number
- That your bank details are correct in FundHub
If all of these items are confirmed and correct:
- Contact CITB with your Claim ID
Where can I view payment and claim information?
To reconcile a payment, log in to FundHub and open the Paid Claims area. Check the Claim IDs listed in your remittance email or invoice, then match them to the Claim IDs shown in FundHub. Use the Claim ID, not the invoice number, when reconciling payments. Once payment has been processed, the claim status will show as “Paid”.