MyCITB
I have moved interstate – can I still use my CITB number?
No, we only partner with South Australian based Training Providers.
My CITB number was previously approved, but I have received a notification that it’s now declined. What happened?
There are a few reasons you may have been declined:
- If a CITB number has been ‘on hold’ for 3 months, the CITB number will automatically be declined. If you are still living in SA and working in the SA building and construction industry, you can renew your CITB number online
- If you have renewed your CITB number and are no longer living in SA or working in the SA building and construction industry, you are no longer eligible for a CITB number.
How long does my CITB number last for?
CITB Numbers expire at different times, based on your approval status.
Construction Workers:
Are approved for four years before they will automatically expire, unless renewed.
Apprentices:
Are approved for the term of the apprenticeship. On completion, a reminder will be sent to renew.
Students:
Are approved for one year in year 11, and can renew in year 12 for another year (if completing an Advanced Skills Cluster).
What is the eligibility criteria for a CITB Number?
Broadly, you must be living in South Australia and be working in South Australia’s building and construction industry. Please refer to our eligibility policy for definitions of ‘building and construction’ and specific requirements for a CITB number.
Courses
What if the training doesn’t go ahead?
We understand that circumstances change, and you might not proceed with approved training, or the course / activity might be cancelled.
If that is the case, the training provider you enrolled with can remove your claim from our system, and the subsidy will return to your CITB account. You can check the balance of your account at MyCITB.
How much funding I can receive?
With an approved CITB number, you can access up to $3,000 worth of subsidies each calendar year.
How much does CITB subsidise per course?
CITB subsidises short courses based on their category under the 2026–2028 Training Plan:
- Essential courses: up to 100% subsidy
- Important courses: up to 75% subsidy
- Supplementary courses: up to 50% subsidy
The subsidy applied depends on how the approved course is classified.
The Board will regularly review funding allocations to ensure CITB promotes and adequately subsidises priority training for the industry.
Who delivers the training?
CITB Endorsed Training Providers (ETPs) deliver the training directly.
Does CITB deliver training?
No, CITB does not deliver training.
CITB provides funding for training and other workforce development activities, for eligible construction workers, apprentices and students.
Explore available courses approved for CITB subsidies and view course details via the ‘courses’ section of our website.
If you wish to enrol in a course that has been approved for CITB subsidies, you can do so independently or you can follow the links on our site, where you’ll be taken to the training provider’s website or enrolment page.
What if I cannot find the course I am looking for?
If you have performed a course search on our website and cannot find your course of interest you can contact us during business hours to check your information with us. Otherwise, the course may not be funded by us.
FundHub General
How much is the subsidy for my course?
To check the subsidy for a course, visit the CITB course search page (https://citb.org.au/courses/) and review the course details. Each eligible course listing shows the CITB subsidised amount. You can also log in to FundHub to check your current available subsidy balance.
How do I reset my password if I no longer have access to the email that was used to register?
If you no longer have access to the email linked to your FundHub account, contact CITB for assistance.
I didn’t receive my FundHub login email. What now?
Check your spam or junk folder first. If you were already registered and active in TALAS, you should have received an onboarding email at go-live. If you submitted a new registration, login details are sent after CITB approves your eligibility. If you still cannot locate the email, confirm the email address used for registration with your organisation administrator or contact CITB.
When should I contact my organisation for help with FundHub?
Contact your organisation admin first when:
- You cannot see apprentices, workers, or participants
- ABN or registration details may be incorrect
- Internal data (courses, employees, apprentices) is missing
I can’t log in to FundHub. What should I do?
First check you are using your registered email address or CITB number, and that your temporary password has been copied exactly, including special characters. If you still cannot log in, select “Forgot password?” on the login screen and check your inbox, spam and junk folders for the reset code. Contact CITB only if you cannot access the email linked to your account.
I can’t find something in FundHub (apprentice, claim, course, worker). Why?
This usually means the record is not yet registered, linked, active or approved in FundHub. Check that the person is registered with CITB, the correct ABN was used, the relevant contract or record is active, and the course/event has been completed or recorded where relevant. If the details look correct, ask your organisation administrator to check before contacting CITB.
Why has FundHub been introduced?
FundHub has been introduced to modernise CITB services and bring registrations, applications, claims and payments into one central system over time.
Who controls account settings?
Your organisation’s primary account contact controls key organisation settings, including bank account details, to support security and appropriate account control.
What is FundHub?
FundHub is your new online destination for CITB funding and support. Built for South Australia’s construction industry, it makes it easier to manage your details, understand what funding and initiatives you may be eligible for, access training support, and track applications, claims and payments over time.
Is FundHub secure?
Yes. FundHub includes account controls to help ensure personal and organisational information is safely managed and protected.
What can I manage in FundHub?
What you can manage depends on your role. FundHub may let you manage registration details, apprentices or workers, course-related activities, claims, payments, course history, subsidy balances or Work Equipment Vouchers.
Is FundHub replacing TALAS?
Yes. FundHub is replacing TALAS in stages.
For Apprenticeship Training Subsidy, use FundHub for apprentices with a training contract commencement date of 1 January 2026 or later. Existing approvals and claims for apprentices with a training contract commencement date before 1 January 2026 will continue to be managed in TALAS.
What are the key benefits of FundHub?
FundHub helps you see the status of your applications, claims and funding more clearly, access funding and support more easily, understand what information is needed for claims, and use training, guides and resources to get started with confidence. It also includes secure account controls to help protect your information.
How will FundHub make funding easier to access?
By bringing CITB services into one system over time, FundHub makes it easier to understand eligibility, apply for funding and track progress in one place.
How does FundHub support workforce development?
FundHub improves access to funding and visibility of training activity, helping employers, providers and CITB support workforce capability where it is needed most.
Can I track my funding progress?
Yes. FundHub provides one place to track applications, claims and funding progress.
Will support be available to help me use FundHub?
Yes. Training, guides, and resources will be available to help users get started and use the system confidently. Visit https://citb.org.au/fundhub-user-guides
Where can I find the list of training providers?
Visit the CITB website to view a complete list of Training Providers (https://citb.org.au/training-providers/)
Apprentices
Where do I find my Approval Letter from Traineeship and Apprenticeship Services (TAS)?
You will receive an Approval Letter from Traineeship and Apprenticeship Services (TAS) directly when your contract has been approved. CITB does not have access to this until you provide it.
My registration was declined. Why?
Common reasons:
- Missing or incorrect training contract upload
- Employer not registered with CITB
- Eligibility criteria not met
What to do:
- Review the declined email instructions carefully
- Correct missing information and reapply if needed
My training balance looks incorrect.
First check:
- Recent training may not yet be updated
Important points to note:
- Annual cap is $3,000 (2026)
- This is a subsidy balance, not a cash amount
I can’t find my training contract number or details.
First check:
- Your Skills SA training contract document
- Your employer or training coordinator
Common issue:
- Incorrect contract number entered during registration
I can’t see my CITB number. Where is it?
Go to your Profile section in FundHub. Your personal CITB number is displayed there. Depending on your account type, your organisation’s CITB number may also be shown.
My work equipment voucher claim is missing. What should I do?
First check:
- That you are eligible (are you a first-year apprentice AND have you completed your probation period)
- If the voucher option appears in your dashboard
If after these checks you are still unable to view your voucher claim:
- You may not yet meet eligibility criteria
- Wait until eligibility is confirmed or updated
I can’t see my course history. Why?
First check:
- That the course you are searching is a CITB funded course, as only CITB-funded courses will appear in FundHub
- The course has been marked as completed by the provider
If missing:
- The course may not be CITB-funded
- Completion may not have yet been recorded
My employer isn't showing when I register with CITB
Confirm with your employer that they are registered with CITB and that you are using the correct ABN. Check for spacing or typing errors. If they are registered and still do not appear, contact CITB.
I can’t log in after receiving my approval email.
First check:
- You are using the correct email or CITB number
- That your temporary password is copied exactly (including special characters)
If you are still unable to log in:
- Use “Forgot password” on login screen
- Contact CITB only if you cannot access the email linked to your account.
My Work Equipment Voucher claim was submitted but I haven’t received anything.
After you submit your Work Equipment Voucher request, CITB reviews the request and will contact you to arrange the voucher. If it is delayed, check your contact details are correct in your FundHub profile.
I can’t register as an apprentice. What’s wrong?
First check whether you have previously registered with CITB in TALAS. If so, you do not need to register again. If you are registering for the first time, check your employer’s ABN is correct, your Skills SA training contract details are accurate, your training contract document is uploaded, and all required fields marked (*) are complete. Your employer must already be registered with CITB for your registration to be approved.
My apprenticeship registration was submitted but I didn’t get a response.
First check:
- To see if you have received your confirmation email (including spam/junk folder)
- Whether all required fields and documents were submitted
What happens next:
- CITB reviews your eligibility
- If approved, you will receive an email with a temporary password and instructions to log in
If nothing arrives:
- Wait for processing time, then contact CITB with your registration details
I entered the wrong employer ABN. What should I do?
If your registration is still in progress, correct the employer ABN before submitting. If you have already submitted it, contact CITB for assistance. Your employer’s ABN must match CITB records exactly.
Why is there a staged transition?
The staged transition protects continuity for existing Apprenticeship Training Subsidy claims while short course subsidies, personal accounts, new applications and other claims move into FundHub.
What can apprentices do in FundHub?
Apprentices can manage their details, view course history, check their annual short course subsidy balance and apply for a Work Equipment Voucher if eligible.
How does FundHub help apprentices?
It simplifies access to training support and funding so apprentices can focus on developing skills and progressing in their careers.
I have changed employers, will this affect my CITB number?
If any of your details change, including changing employers, you will need to renew your CITB number to update this information.
What can I get with my CITB number?
Your CITB number will give you access to up to $3,000 in short course training fee subsidies, each financial year.
You may also be eligible to apply for the Tool Voucher.
I have just started an apprenticeship, how do I sign up with CITB?
You will need to apply for a CITB number or if you have had a CITB number before you will need to renew it. Please ensure you select the apprentice option and have you employer ABN ready, as you will need to enter this into your application.
Where can I find information around my wages and rights at work?
Fair Work Ombudsmen are there to help you understand your rights and responsibilities at work. Their website has information on pay & wages, leave, starting employment, employment conditions and workplace problems. Additionally, there are free tools and resources available.
Who is required to pay for trade school fees?
Reimbursement of training costs is the responsibility of the employer.
Training fees and textbook costs need to be reimbursed within:
- 6 months of starting the apprenticeship or a stage of the apprenticeship (eg. start of second year) or;
- 3 months of starting training with the training organisation (whichever is later).
This information is within the following awards:
- Building and Construction General On-site Award [MA000020]
- Electrical, Electronic and Communications Contracting Award [MA000025]
- Plumbing and Fire Sprinklers Award [MA000036]
Where can I get support throughout my apprenticeship?
The Australian Apprenticeship Support Network (AASN) is your first point of contact for all queries about apprenticeships.
AASNs give personalised advice and support services from pre-commencement to completion of your apprenticeship.
Construction Workers
My training balance looks incorrect.
First check:
- Recent training may not yet be updated
Important points to note:
- Annual cap is $3,000 (2026)
- This is a subsidy balance, not a cash amount
My application is submitted but I haven’t heard back.
CITB reviews your eligibility after submission. If approved, you will receive an email with a temporary password and instructions to log in. If delayed, check your spam or junk folder and confirm your submission was fully completed.
I selected the wrong job role. Can I change it?
If still in progress then update job role before submitting
If already submitted then contact CITB for correction
My licence upload failed or is missing. What should I do?
First check:
- That you have uploaded the correct file format
- That your document is clear and valid
If it is still failing:
- Attempt to re-upload during registration before submitting
If you have already submitted and it’s still failing:
- Contact CITB support
I can’t find my CITB number after registration.
First check:
- Your approval email, this will contain your CITB number
- Your FundHub profile, once you have logged in, you will be able to see your CITB number
You need a CITB number to:
- Access subsidised training
- Track course history and balance
I don’t see my training balance.
First check:
- That you are logged into your correct account
- That your registration has been fully approved
If you are still unable to see your training balance:
- Your account may still be under review
My profile details are incorrect.
Check your Profile section in FundHub first. If a field is editable, update it there. If the incorrect detail comes from CITB source records or is not editable in FundHub, contact CITB with your CITB number and the details that need correction.
I can’t see my course history. Why?
First check:
- That the course you are searching is a CITB funded course, as only CITB-funded courses will appear in FundHub
- The course has been marked as completed by the provider
If missing:
- The course may not be CITB-funded
- Completion may not have yet been recorded
My employer ABN doesn’t work.
Possible causes:
- Your employer is not registered with CITB
- The ABN has been entered incorrectly
How to resolve the issue:
- Confirm the ABN with your employer
- Ensure no spacing or typing errors
I can’t access subsidised training.
Check that you provided your CITB number when enrolling, the training provider is CITB endorsed, and the subsidy has been applied at enrolment. If the subsidy still has not been applied, contact the training provider first, then CITB if the issue cannot be resolved.
My employer isn't showing when I register with CITB
Confirm with your employer that they are registered with CITB and that you are using the correct ABN. Check for spacing or typing errors. If they are registered and still do not appear, contact CITB.
I can’t register as a construction worker. What’s wrong?
If you have previously registered with CITB in TALAS, you do not need to register again. If registering for the first time, check your employer ABN is correct, you have uploaded the required licence, ticket or registration documents, selected “Individual”, and chosen the correct employment option. Common issues include an employer not registered with CITB, an incorrect job role, or a missing licence upload.
Direct Employer
When will the completion claim of the School Based Apprenticeship Incentive be ready to submit and what evidence do I need?
Contact CITB directly for assistance with School Based Apprenticeship Completion incentives.
To make an Apprenticeship Training Subsidy claim, does the employer need to provide one payslip before the end of the claim period or all payslips for the quarter?
In order to have an Apprenticeship Training Subsidy claim successfully reviewed, the employer (direct or GTO) must provide one payslip covering the end date of the claim period.
Is my FundHub login the same as our TALAS login?
No. There are different logins required for each system.
What do we do if there are variations to Apprentice contracts?
Please contact CITB directly for assistance with contract variations.
I can’t reconcile my payment. What should I do?
Use the Claim ID, not the invoice number, to reconcile payments. Check the Paid Claims list in FundHub and match the Claim ID to the Claim IDs in your remittance email. Wait until the status changes to Paid before reconciling.
I have a claim available, but can't submit it?
If you have a claim ready to submit, first check that all required evidence has been uploaded.
If the apprentice is not linked correctly, follow up with them before contacting CITB.
My payment is delayed. What should I check?
First check:
- Claim status is “Payment Pending” or “Paid”
- Claim ID matches remittance email
- Payment is processed weekly (may not be immediate)
If you still have not received your payment:
- Contact CITB with your Claim ID
My apprentice or worker is not showing in FundHub. What should I do?
First check:
- They are registered with CITB
- Their training contract is active (apprentices only)
- They have used your organisation’s ABN when registering
If you are still unable to view your apprentice or worker:
- Ask the apprentice or worker to confirm their registration details, they may need to update their details with CITB
- Confirm with your internal admin that ABN details are correct
I can’t submit a claim. What is wrong?
First check:
- Has the payslip been uploaded
- Do the claim/s relate to the correct period
- Is the apprentice is listed in FundHub
- Are the bank details correct
If you are still unable to submit a claim:
- The claim may not yet be “ready” in the system
- Wait for the claim status to become available
Contact CITB if:
- The claim shows errors after all steps are completed
I entered wrong bank details. What do I do?
If you have not submitted the claim, update your bank details in FundHub before claiming payment. If a claim has already been submitted, is Payment Pending or has been marked Paid, contact CITB as soon as possible with the Claim ID and your organisation details. Check bank details carefully before submitting future claims.
My payment hasn’t arrived. What should I check?
First check:
- If the claim status is Paid (not “Submitted” or “Payment Pending”)
- That you have matched the Claim ID, not invoice number
- That your bank details are correct in FundHub
If all of these items are confirmed and correct:
- Contact CITB with your Claim ID
How are ATS claims processed in FundHub?
FundHub uses structured processes and defined evidence requirements to help ensure ATS claims are complete, consistent and ready for accurate assessment.
Which system should I use for Apprenticeship Training Subsidy claims?
Which system you should use is determined by the apprentice’s training contract commencement date:
- Apprentices starting on or after 1 January 2026 → use FundHub
- Apprentices starting before 1 January 2026 → continue using TALAS
Will I need to provide more information for ATS claims?
Some additional information may be requested upfront so CITB can assess claims accurately and consistently and reduce rework later.
What does FundHub mean for employers?
Employers can register their business, view linked apprentices and construction workers, submit apprenticeship funding claims, and track payments in one system.
Where can I view payment and claim information?
To reconcile a payment, log in to FundHub and open the Paid Claims area. Check the Claim IDs listed in your remittance email or invoice, then match them to the Claim IDs shown in FundHub. Use the Claim ID, not the invoice number, when reconciling payments. Once payment has been processed, the claim status will show as “Paid”.
How do I know if my business is registered with CITB?
Get in contact with us to check If your business is registered with CITB.
How will I know when I am due for a CITB claim?
When you are due for a claim from CITB, you will always receive an email notification letting you know to log into your Employer Dashboard.
How do I get my new apprentice registered for CITB funding?
When taking on a new apprentice, get them to apply for a CITB number. If they have had a CITB number before they will need to renew it. In both cases, ensure they select the apprentice option and enter your ABN in the employer details section.
My apprentice already has a CITB number, why can't I see them on my dashboard?
You will need your apprentice to renew their CITB number via the CITB website, ensure they select the apprentice option and enter in your ABN in the employer details section. This will link them to your business in our system for claiming.
Am I responsible for paying my apprentices Trade School fees?
Yes. This is set out in the Building and Construction, Electrotechnology and Plumbing awards. For further information visit fair work. It is also a condition of funding if you are claiming the Apprentice Training Support (ATS) funding from CITB that you are paying for your apprentices trade school fees.
Can my apprentices’ complete other short courses while they are in training?
Yes, apprentices can undertake any of the short courses offered by CITB and receive up to $3,000 in subsidies.
Group Training Organisations (GTO)
When will the completion claim of the School Based Apprenticeship Incentive be ready to submit and what evidence do I need?
Contact CITB directly for assistance with School Based Apprenticeship Completion incentives.
To make an Apprenticeship Training Subsidy claim, does the employer need to provide one payslip before the end of the claim period or all payslips for the quarter?
In order to have an Apprenticeship Training Subsidy claim successfully reviewed, the employer (direct or GTO) must provide one payslip covering the end date of the claim period.
Is my FundHub login the same as our TALAS login?
No. There are different logins required for each system.
What do we do if there are variations to Apprentice contracts?
Please contact CITB directly for assistance with contract variations.
How and when do we notify CITB when a host employer changes?
Please contact CITB directly for assistance with host employer changes.
How do we apply for a pro-rata claim if the apprentice terminates or moves to an eligible host employer?
Please contact CITB directly for assistance with pro-rata claims.
I can’t register my GTO in FundHub. What am I missing?
First check:
- The ABN is correct
- The Skills SA recommendation of recognition is uploaded
- All required fields are completed
If the submission still fails:
- Look for missing required fields marked with *
- Confirm all documents are attached
I can’t reconcile my payment. What should I do?
Use the Claim ID, not the invoice number, to reconcile payments. Check the Paid Claims list in FundHub and match the Claim ID to the Claim IDs in your remittance email. Wait until the status changes to Paid before reconciling.
I have a claim available, but can't submit it?
If you have a claim ready to submit, first check that all required evidence has been uploaded.
If the apprentice is not linked correctly, follow up with them before contacting CITB.
My payment is delayed. What should I check?
First check:
- Claim status is “Payment Pending” or “Paid”
- Claim ID matches remittance email
- Payment is processed weekly (may not be immediate)
If you still have not received your payment:
- Contact CITB with your Claim ID
My apprentice or worker is not showing in FundHub. What should I do?
First check:
- They are registered with CITB
- Their training contract is active (apprentices only)
- They have used your organisation’s ABN when registering
If you are still unable to view your apprentice or worker:
- Ask the apprentice or worker to confirm their registration details, they may need to update their details with CITB
- Confirm with your internal admin that ABN details are correct
I can’t submit a claim. What is wrong?
First check:
- Has the payslip been uploaded
- Do the claim/s relate to the correct period
- Is the apprentice is listed in FundHub
- Are the bank details correct
If you are still unable to submit a claim:
- The claim may not yet be “ready” in the system
- Wait for the claim status to become available
Contact CITB if:
- The claim shows errors after all steps are completed
I entered wrong bank details. What do I do?
If you have not submitted the claim, update your bank details in FundHub before claiming payment. If a claim has already been submitted, is Payment Pending or has been marked Paid, contact CITB as soon as possible with the Claim ID and your organisation details. Check bank details carefully before submitting future claims.
My payment hasn’t arrived. What should I check?
First check:
- If the claim status is Paid (not “Submitted” or “Payment Pending”)
- That you have matched the Claim ID, not invoice number
- That your bank details are correct in FundHub
If all of these items are confirmed and correct:
- Contact CITB with your Claim ID
My apprentice list is empty. What does that mean?
First Check:
- That apprentices are registered with CITB
- The apprentice/s are linked to your ABN
- The training contracts are active
If the list is still empty:
- The apprentices may not have selected your organisation correctly during registration. Follow up directly with the apprentice prior to contacting CITB to resolve the issue.
How are ATS claims processed in FundHub?
FundHub uses structured processes and defined evidence requirements to help ensure ATS claims are complete, consistent and ready for accurate assessment.
Which system should I use for Apprenticeship Training Subsidy claims?
Which system you should use is determined by the apprentice’s training contract commencement date:
- Apprentices starting on or after 1 January 2026 → use FundHub
- Apprentices starting before 1 January 2026 → continue using TALAS
What do Group Training Organisations (GTOs) use FundHub for?
GTOs can register their organisation, view and manage apprentices, submit Apprenticeship Training Subsidy claims, track payments and reconcile claims.
Will I need to provide more information for ATS claims?
Some additional information may be requested upfront so CITB can assess claims accurately and consistently and reduce rework later.
Where can I view payment and claim information?
To reconcile a payment, log in to FundHub and open the Paid Claims area. Check the Claim IDs listed in your remittance email or invoice, then match them to the Claim IDs shown in FundHub. Use the Claim ID, not the invoice number, when reconciling payments. Once payment has been processed, the claim status will show as “Paid”.
Endorsed Training Providers (ETP)
If the short course subsidy is more than the cost of the course, what do we do with the surplus money?
Please contact CITB directly for assistance.
How do we claim a regional allowance for courses?
This functionality is not yet fully automated in FundHub. Please contact CITB directly for assistance.
Will a Statement of Attainment or Completion and course date mismatch be an issue?
No. FundHub has been designed to take this scenario into account (i.e. where is an assessment to be completed outside of the classroom).
Can evidence be uploaded in bulk?
This functionality is not included in this release of FundHub. However, it may be considered for future improvements.
Can staff have different access levels?
This functionality is not included in this release of FundHub. However, it is under consideration for future improvements.
How do we find course events easily?
Currently the best way to find a course is to sort by columns. Improvements to search capability may be considered as a future improvement to FundHub.
Can we upload an attendance sheet instead of a Statement of Attainment or Statement of Completion?
No. The evidence provided must reflect successful completion of the course.
Do we have to have a participant CITB number to enrol them or can we search by name or DOB?
Within the FundHub portal you will be able to use the participants name or CITB number to search for them.
What are the course delivery dates?
The course delivery dates are those that apply to classroom learning days only.
Will an interim Certificate be accepted as evidence of completion? Some third party providers can take up to 21 days to receive an SOA
No. The evidence provided must reflect successful completion of the course.
Is my FundHub login the same as our TALAS login?
No. There are different logins required for each system.
Do we need to request extra course allocations when we run out of places?
No. The requirement to request additional allocations has been removed with the implementation of FundHub.
Do all claims need evidence uploaded?
Yes, all claims require supporting evidence to be uploaded. For an ETP delivering accredited training this is a Statement of Attainment.
For an ETP delivering non-accredited training this is a Certificate of Completion/Attendance.
How does an ETP check participant eligibility?
An ETP can check participant eligibility when they register them for an event in FundHub.
An Apprentice or Construction Worker can check eligibility in their own FundHub Profile.
Do we validate employer details?
Employer details can be validated and checked when registering a participant in an event.
How do we quote a subsidised cost to a participant before confirming eligibility?
Participants can check subsidy balance on their individual FundHub Profile.
Once an ETP registers a participant in a course event, FundHub will advise the ETP of the participants available subsidy balance.
You can promote the cost of a course and the available subsidy, however this is subject to availability. If the participant does not have enough Short Course Training Subsidy available at the time of registering, it is your business decision whether you charge the participant the full course fee, or a subsidised fee.
How are reduced subsidies handled?
When a participants has a lesser subsidy amount available in comparison to the usual short course subsidy for a course, the available amount is automatically applied by FundHub. A message will be visible to the ETP on the Course Event to notify of this change.
I can’t reconcile my payment. What should I do?
Use the Claim ID, not the invoice number, to reconcile payments. Check the Paid Claims list in FundHub and match the Claim ID to the Claim IDs in your remittance email. Wait until the status changes to Paid before reconciling.
I created a course event but can’t add participants / participants are not appearing when I try to add them
Check that the participants have valid CITB numbers, are registered in FundHub, and that you are searching with the correct spelling or wildcard (*). If the participant still does not appear, ask the participant to confirm they are registered with CITB before contacting CITB.
My payment is delayed. What should I check?
First check:
- Claim status is “Payment Pending” or “Paid”
- Claim ID matches remittance email
- Payment is processed weekly (may not be immediate)
If you still have not received your payment:
- Contact CITB with your Claim ID
I can’t get my course approved. What should I check?
First check:
- That all required documents are uploaded (endorsements, capability statement, ASQA code)
- The course information is complete
- The correct course type has been selected (new vs existing)
If you are still unable to get course approval:
- Ensure training aligns with CITB eligibility requirements
I can’t submit a short course claim.
First check:
- If the course event has ended as claims only open one day after completion
- That Proof of completion has been uploaded
- That participants are correctly registered in the event
If still cannot submit a short course claim:
- Ensure all attendance records are complete
I entered wrong bank details. What do I do?
If you have not submitted the claim, update your bank details in FundHub before claiming payment. If a claim has already been submitted, is Payment Pending or has been marked Paid, contact CITB as soon as possible with the Claim ID and your organisation details. Check bank details carefully before submitting future claims.
My quarterly admin incentive claim is missing or incorrect.
First check:
- It is automatically generated by FundHub
- Based on approved claims from previous quarter
If incorrect:
- Verify approved claim count in system first
- Contact CITB if calculation does not match records
My payment hasn’t arrived. What should I check?
First check:
- If the claim status is Paid (not “Submitted” or “Payment Pending”)
- That you have matched the Claim ID, not invoice number
- That your bank details are correct in FundHub
If all of these items are confirmed and correct:
- Contact CITB with your Claim ID
Where can I view payment and claim information?
To reconcile a payment, log in to FundHub and open the Paid Claims area. Check the Claim IDs listed in your remittance email or invoice, then match them to the Claim IDs shown in FundHub. Use the Claim ID, not the invoice number, when reconciling payments. Once payment has been processed, the claim status will show as “Paid”.