My apprentice or worker is not showing in FundHub. What should I do?

First check:

• They are registered with CITB
• Their training contract is active (apprentices only)
• They have used your organisation’s ABN when registering

If you are still unable to view your apprentice or worker:

• Ask the apprentice or worker to confirm their registration details, they may need to update their details with CITB
• Confirm with your internal admin that ABN details are correct