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Assertiveness skills
Course Service ID 2094
Funded Hours 4
CITB Subsidised Amount $60
Competency Standard This program does not result in accreditation against a unit of competency.
Learning Outcomes

1. Develop effective assertiveness skills to help achieve individual objectives.
2. Recognise the benefits of assertiveness.
3. Understand your rights and respect the rights of others.
4. Identify and practice ways to present ideas with clarity and communicate confidently.

Course Objectives

This course provides practical strategies to develop assertiveness, communicate to meet your needs and better manage conflict. This course is aimed at those who interact with customers, colleagues and managers.

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