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Resolve business disputes (Cert 4)
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Course Service ID 2044
Funded Hours 4
CITB Subsidised Amount $230
Competency Standard CPCCBC4024 Resolve business disputes
Prerequisites N/A
Learning Outcomes

1. Evaluate dispute information.

2. Negotiate with parties.

3. Identify opportunities for dispute resolution.

Course Objectives

This unit of competency specifies the skills and knowledge required to advise on or resolve business disputes that may arise during activities in residential and commercial contracting projects. It includes the development and implementation of dispute resolution processes and procedures.

This unit of competency applies to builders, site supervisors and related construction industry professionals responsible for resolving business disputes in a positive manner.

This unit of competency is suitable for people with specialised knowledge, completing routine and non-routine tasks and using their own judgement to deal with predictable and sometimes unpredictable problems.

Completion of the general construction induction training program specified by the model Code of Practice for Construction Work is required for any person who is to carry out construction work. Achievement of CPCCWHS1001Prepare to work safely in the construction industry meets this requirement.

Licensing, regulatory or registration requirements apply to this unit of competency in some jurisdictions. Relevant state and territory regulatory authorities should be consulted to confirm these requirements.

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