I can’t submit a claim. What is wrong?

First check:

• Has the payslip been uploaded
• Do the claim/s relate to the correct period
• Is the apprentice is listed in FundHub
• Are the bank details correct

If you are still unable to submit a claim:

• The claim may not yet be “ready” in the system
• Wait for the claim status to become available

Contact CITB if:

• The claim shows errors after all steps are completed