FAQs
I live in a regional area and don’t have access to the suppliers listed. What are my options?
You should be able to order everything you need online. If your chosen work equipment supplier does not offer this service or there isn’t a tool supplier near you, please contact CITB.
Can I change the supplier after I submit the application?
You will be supplied with one electronic voucher to your nominated supplier. Unfortunately, you can’t change suppliers after submitting your application. However, you don’t have to use the $500 in a single purchase – you can carry over your remaining credit and use it at another time.
What can I buy with the voucher and can I use it online?
It is recommended you purchase tools specific to your trade. If you already have these tools, then it may be worth asking your supervisor for a list of tools you will need later in your apprenticeship or when you complete your qualification.
You might also want to consider additional personal protective equipment, workwear, or other work equipment that are essential to your work.
If your nominated work equipment supplier offers an online ordering / voucher service, you can use this online. Please note your supplier may charge a delivery fee.
Where can I spend the Work Equipment Voucher?
- Tool Kit Depot. (formerly Adelaide Tools)
- Mitre 10
- Total Tools
- Bianco Construction & Industrial Supplies
I have changed employers, will this affect my CITB number?
If any of your details change, including changing employers, you will need to renew your CITB number to update this information.
What can I get with my CITB number?
Your CITB number will give you access to up to $3,000 in short course training fee subsidies, each financial year.
You may also be eligible to apply for the Tool Voucher and the Career Driven program.
I have just started an apprenticeship, how do I register for a CITB number?
You will need to apply for a CITB number or if you have had a CITB number before you will need to renew it. Please ensure you select the apprentice option and have you employer ABN ready, as you will need to enter this into your application.
Where can I find information around my wages and rights at work?
Fair Work Ombudsmen are there to help you understand your rights and responsibilities at work. Their website has information on pay & wages, leave, starting employment, employment conditions and workplace problems. Additionally, there are free tools and resources available.
Who is required to pay for trade school fees?
Reimbursement of training costs is the responsibility of the employer.
Training fees and textbook costs need to be reimbursed within:
- 6 months of starting the apprenticeship or a stage of the apprenticeship (eg. start of second year) or;
- 3 months of starting training with the training organisation (whichever is later).
This information is within the following awards:
- Building and Construction General On-site Award [MA000020]
- Electrical, Electronic and Communications Contracting Award [MA000025]
- Plumbing and Fire Sprinklers Award [MA000036]
Where can I get support throughout my apprenticeship?
The Australian Apprenticeship Support Network (AASN) is your first point of contact for all queries about apprenticeships.
AASNs give personalised advice and support services from pre-commencement to completion of your apprenticeship.